Frequently asked questions.
The maison's answers.

Catégorie · Orders & delivery

• When is my order dispatched?+

  Orders placed before 3pm on a weekday are dispatched the next day. Orders placed on weekends and public holidays are handled on the next business day.

• What are the shipping charges?+

  Shipping is complimentary worldwide on every order.

• Do you ship internationally?+

  We currently ship to Korea, Japan, the United States and major European countries. Please write to the concierge.

Catégorie · Bespoke

• How long does a bespoke commission take?+

  Eight to twelve weeks on average. A bespoke commission is a process into which the maison puts some eighteen hours of work for a single piece.

• How is a bespoke commission priced?+

  A base commission fee, plus the options chosen — size, leather, patina, hardware, monogram. The concierge will prepare an estimate for you.

• Can a bespoke piece be exchanged or returned?+

  A bespoke piece is made for one person alone and cannot be exchanged or returned. We recommend a full consultation with the concierge before commissioning.

Catégorie · Care & restoration

• How do I arrange a Leuvaux care service?+

  Request a consultation through the Leuvaux Private Concierge. Once the material and condition have been reviewed, we will advise the care required and how to proceed.

• Can a bag carried for many years be restored?+

  We assess the leather, construction, stitching and hardware before advising the possible scope, cost and timing of restoration.

Catégorie · Account & payment

• Can I order without registering?+

  Guest orders are possible, but registering lets you keep your bespoke commissions, care appointments and more in one place.

• Which payment methods do you accept?+

  Korean and international credit and debit cards, Apple Pay, Naver Pay, and direct bank deposit.